POLICIES

Privacy Policy

Welcome to The Bite Club LLC (“The Bite Club,” “we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information when you visit our website, submit inquiries, book consultations, purchase products, or interact with our services.

Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information
  • Social media handles or contact details provided voluntarily
  • Information submitted through contact or booking forms

Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Website usage and analytics data
  • Cookies and tracking technologies

How We Use Your Information

We use your information to:

  • Respond to inquiries and booking requests
  • Process orders and payments
  • Provide customer support
  • Deliver custom jewelry and services
  • Improve our website and customer experience
  • Send updates, promotions, and marketing communications
  • Maintain security and prevent fraudulent activity

Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party providers involved in:

  • Payment processing
  • Shipping and logistics
  • Website hosting and analytics
  • Marketing and communication services

Information may also be disclosed when required by law or to protect our legal rights.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and personalize content.

Users may disable cookies through browser settings; however, some website features may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. While we strive to secure your information, no online transmission or storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

Your Rights

Depending on your location, you may have the right to:

  • Request access to your information
  • Request correction or deletion of personal data
  • Opt out of marketing communications
  • Request limitations on certain data uses

To exercise these rights, contact us directly through the website contact page.

Updates to This Policy

We may update this Privacy Policy periodically. Changes become effective immediately upon posting to the website.

Terms & Conditions

Welcome to The Bite Club LLC. By accessing or using this website, you agree to comply with and be bound by the following Terms & Conditions. Please review them carefully before using our website or services.

Use of Website

This website is intended for informational, promotional, and commercial use related to The Bite Club LLC products, services, collaborations, and activations.

Users agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security or functionality
  • Copy, reproduce, or distribute website content without permission
  • Submit false, misleading, or fraudulent information

Intellectual Property

All website content including logos, branding, designs, text, graphics, images, videos, jewelry concepts, and creative materials are the property of The Bite Club LLC unless otherwise stated.

Unauthorized use, reproduction, or distribution is strictly prohibited.

Custom Orders & Consultations

The Bite Club specializes in custom luxury jewelry and experiences. Due to the personalized nature of custom work:

  • All consultations are subject to availability
  • Custom projects may require deposits before production
  • Production timelines may vary depending on design complexity
  • Design concepts and pricing may change during development

We reserve the right to refuse projects at our discretion.

Payments

All payments must be completed using approved payment methods.

Deposits for custom orders may be non-refundable once design or production work has begun.

Customers are responsible for reviewing all order details before approving production.

Shipping & Delivery

Shipping timelines are estimates and may vary.

The Bite Club LLC is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

Returns & Refunds

Due to the custom and luxury nature of our products:

  • Custom jewelry sales are generally final
  • Refunds or exchanges may be evaluated on a case-by-case basis
  • Items damaged during shipping must be reported promptly

Event & Activation Services

For experiential activations, collaborations, or event-based services:

  • Scheduling is subject to availability
  • Event terms may require separate agreements
  • Deposits or retainers may be required
  • Additional production costs may apply

Limitation of Liability

The Bite Club LLC shall not be liable for indirect, incidental, or consequential damages arising from the use of this website, products, or services.

All services and content are provided on an “as available” basis without warranties unless otherwise stated.

Third-Party Services

Our website may reference or link to third-party platforms, brands, or services. We are not responsible for external websites, policies, or content.

Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Continued use of the website after updates constitutes acceptance of the revised terms.

Shipping & Returns Policy

Shipping Policy

The Bite Club LLC provides domestic and international shipping for eligible products and custom orders.

Processing Times

  • Ready-to-ship items may process within several business days
  • Custom jewelry production timelines vary depending on project scope and craftsmanship requirements
  • Clients will receive updates regarding major production milestones when applicable

Shipping Responsibility

  • Customers are responsible for providing accurate shipping details
  • Additional shipping fees, duties, taxes, or customs charges may apply for international orders
  • Delivery dates are estimates and not guaranteed

Returns Policy

Due to the exclusive and custom nature of our work:

  • Most custom sales are final
  • Returns may only be accepted for eligible non-custom items
  • Approved returns must be requested within a reasonable timeframe after delivery
  • Returned items must remain unused and in original condition

The Bite Club reserves the right to deny returns that do not meet policy requirements.

Disclaimer

The Bite Club LLC provides luxury jewelry, fashion collaborations, cultural activations, and creative services for informational and commercial purposes.

While we strive for accuracy, we do not guarantee that website content, product descriptions, availability, pricing, or other information will always be complete, current, or error-free.

Visual representations, renderings, stones, metals, finishes, and handcrafted products may vary slightly due to custom craftsmanship and production processes.

Collaborations, partnerships, celebrity associations, and event references are presented for informational and portfolio purposes.

Use of this website and services is at the user’s own discretion and risk.